We recently had the pleasure of working with Sora Technologies on a server migration and firewall upgrade project that was desperately needed at our facility. After meeting with several competing companies, we decided that Sora was the best fit for us. Like us, they are a local, family run company that strives to be a customer first, service based business. In an industry notorious for slow responses, Sora’s prompt handling of our calls and emails was quite refreshing.
Since we decided to use Sora for our upgrade, we have been reminded on several occasions what a great move this was for us. Sora was willing to work on our system either after hours or on weekends so our business would not be disturbed in any way. When the inevitable issues arose, they were responded to immediately and fixed as soon as could be reasonably expected. Often within minutes of realizing that we even had an issue, a Sora employee was onsite working on it or remoting into the system to work on it. Smooth, smooth, smooth, is all I can say. While working on our project, Sora took great notes and shared this information with their entire team, so all of them have a working knowledge of our system. When calling or emailing other IT companies, it often feels as if you have to restart the process from the beginning every time you have an issue, but with Sora that isn’t the case. Sora didn’t just want to sell us a server and the associated labor with the installation, they wanted to fully understand our environment so that they could foresee problems before they arose as well as showing us how to fully utilize the system that we were receiving.
All along the way, their communication and promptness left us feeling as if we were their most important client. For these reasons, after our server migration and firewall upgrade projects were complete we went ahead and made Sora our choice for all IT support. They are fantastic at what they do and we highly recommend them to any company looking for services within the IT realm.